1. Data Controller

QourtX ("we", "us", or "our") is committed to protecting your privacy and complying with the General Data Protection Regulation (GDPR) and other applicable data protection laws in the European Union.

Data Controller: QourtX

Email: privacy@qourtx.com

Address: [Company Address], European Union

2. Information We Collect

We collect the following types of information:

Personal Information

Name and contact information (email, phone)
Account credentials (username, password)
Profile information (gender, skill level, preferences)
Club membership and role information

Usage Data

Session participation and court assignments
Check-in and check-out times
Device and browser information
IP address and location data
Performance statistics and match results

Club Data

Club information and settings
Member lists and roles
Session schedules and configurations

3. How We Use Your Information

We use your information for the following purposes:

Providing and maintaining the QourtX service
Managing user accounts and club memberships
Automating court assignments and session management
Generating wallboard displays and notifications
Improving service quality and developing new features
Communicating with you about your account and the service
Ensuring compliance with our terms and legal obligations
Providing customer support

4. Legal Basis for Processing

Under GDPR, we process your personal data based on the following legal grounds:

Contract: To provide the service you have requested
Legitimate Interest: To improve our services and communicate with you
Legal Obligation: To comply with applicable laws and regulations
Consent: Where you have explicitly agreed to certain processing activities

5. Information Sharing and Disclosure

We may share your information in the following circumstances:

Club Administrators: Limited access to manage their club members and sessions
Service Providers: Third-party services that help us operate (hosting, analytics)
Legal Requirements: When required by law or to protect our rights
Business Transfers: In connection with a merger, acquisition, or sale of assets

We do not sell your personal information to third parties for marketing purposes.

6. International Data Transfers

Your data is primarily stored within the European Union. If we transfer data outside the EU, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions, to protect your data in accordance with GDPR requirements.

7. Data Retention

We retain your personal data for as long as necessary to provide our services and comply with legal obligations:

Account data: Retained while your account is active and for 3 years after deactivation
Session data: Retained for 7 years for club management and dispute resolution
Communication records: Retained for 2 years
Legal compliance data: Retained as required by applicable laws

8. Your GDPR Rights

As a EU resident, you have the following rights regarding your personal data:

Access: Request a copy of your personal data
Rectification: Correct inaccurate or incomplete data
Erasure: Request deletion of your data ("right to be forgotten")
Restriction: Limit how we process your data
Portability: Receive your data in a structured format
Objection: Object to processing based on legitimate interests
Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, contact us at privacy@qourtx.com. We will respond within 30 days.

9. Cookies and Tracking

We use cookies and similar technologies to enhance your experience:

Essential Cookies: Required for basic functionality
Analytics Cookies: Help us understand how you use our service
Preference Cookies: Remember your settings and preferences

You can control cookie settings through your browser preferences.

10. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. This includes encryption, access controls, regular security audits, and staff training.

11. Children's Privacy

Our service is not intended for children under 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected such information, we will delete it immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through our service. Your continued use of QourtX after such changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Data Protection Officer: privacy@qourtx.com

Address: [Company Address], European Union

Response Time: We aim to respond within 30 days

You also have the right to lodge a complaint with your local data protection authority if you believe we have not handled your data appropriately.